Overview

Timeframe

120 hours

stakeholders

Fractional Chief Product Officer
Software Engineer
Operations Management
Customer Success Managers

responsibilities

C&C Analysis
Low-fi Wireframes
Mid-fi Wireframes
Hi-fi Prototype
Usability Testing

Tracking inventory to reduce plastic waste.

Bold Reuse is a reusable packaging platform that partners with schools, venues, and food businesses to replace single-use containers with sustainable, trackable alternatives. I was brought on to design a new internal inventory management tool to support their operations across three key user groups: facility employees, operations managers, and customer success managers.

After a series of meetings to understand both current and evolving standard operating procedures, I created wireframes for core workflows optimized for tablets, mobile devices, and laptops. Through iterative design reviews and user testing, I delivered solutions tailored to each user’s needs—streamlining processes and enabling more efficient operations as the company prepared to scale.

I worked closely with the CPO and Software Engineer throughout the project to align on data architecture and ensure the design supported technical constraints, operational logic, and future scalability. Together, we made strategic decisions to narrow the scope, focusing on the highest-impact workflows to deliver a usable MVP within tight timelines.

Defining goals

Client wants to scale business.

To support future scalability, I was asked to design an inventory management system for BoldReuse logistics team that would allow for operational efficiencies as they modified standard operating processes for future growth. The goal for this platform was the following:
  • Goal #1: Track inventory from facility associate level
  • Goal #2: Review and edit logged records
  • Goal #3: Add New Clients and Service Requests via the platform

the problem

Facility operations were inefficient.

The Operations workflow included seven stages, starting with sorting and washing client-used inventory and ending with shipping it back to the venue. Facility teams relied on two separate systems, neither of which were optimized for their use cases. Associates often had to manually record order requests in receipt books and obtain physical sign-offs, adding friction to the process.

sketches & Wireframes

Ideating and Iterating

After gathering notes, I mapped the current facility processes into visual user flows to better understand pain points and inefficiencies. From there, I created revised user flows aligned with the project goals and the CPO’s specific requirements - such as incorporating mobile signature capture for client receipt documentation.
I aligned with the CPO to determine important workflows for each step in the process, and then began to explore a UI that would fit the feature needs of the operations associate user. Utilizing the new workflows, I created wireframes for the 7 stages, broken into tablet-specific design and mobile-specific designs.

Contact me for the rest ;)